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Terms and Conditions

ORDERS
Orders may be placed online at www.alexandrajules.com at any time. Orders will be confirmed within 24 hours by a sales representative. Some items will ship immediately, provided the items are in stock. If an item is not in stock, a representative will contact you with an estimated delivery date. Estimated delivery times for items not in stock are between 2-4 weeks. If the item is ready before the allotted window, the item will ship as soon as it is complete. You will be notified via email when your order ships.

RETURNS & EXCHANGES
Our aim is to provide you with the highest level of customer service possible. All sales are final. For an exchange, the item must be returned to Alexandra Jules, LLC unused and undamaged within 14 days from the date you received your order for store credit only. It must be returned in the original packaging. All orders can be returned for a site credit only. 
PAYMENT OPTIONS

We accept Visa, MasterCard and American Express. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed and produced.

SALES TAX
Sales tax is applicable on all orders shipped within California at the current local rate. Orders shipped outside of California are not liable for sales tax.